Induslnd Bank

Induslnd Bank

Background

The bank identified relationship based dynamic pricing as a key component in their strategy to attract and retain customers and were cognizant that their existing infrastructure were not geared towards customer centricity.

The bank selected miRevenue as their target pricing platform for retail liabilities product service charging to address the following:

  • Enable the launch of innovative pricing plans with quick time to market
  • Streamline service charging capabilities currently spread across multiple systems into a single scalable platform and ensure revenue capture
  • Define individualized pricing policies at the customer and account level in a structured manner

Actions Taken

An implementation roadmap was developed to focus on the retail banking operations, and quick wins were deployed for production in less than 6 months.  Key actions:

  • Deployed a centralized product pricing platform with all the service charging rules and policies including multiple innovations within the miRevenue – Pricing & Billing platform
  • Streamlined business processes to ensure consistent charging and enhanced customer experience
  • Provided ability to configure individualized charges and waivers at a per account level

Value Delivered

  • Established a consistent and robust service charging platform eliminating legacy workarounds and enabling launch of relationship based pricing strategies
  • Net new revenues with innovations in pricing and enhanced loyalty from existing customers
  • Individualized pricing at account and group level ensuring superior customer experience

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Dynamic pricing
Centralized billing
Enterprise loyalty
Cash optimization
Other
As soon as possible
In the next 7 days
In the next 3 months
Within 3 months
3 - 6 months
6 - 12 months
Greater than 12 months
An RFI/RFP has been issued
An RFI/RFP is forth coming